Price of the Disposed Items
The prices shown on the relevant pricelists of the on-line shop … are inclusive of the applying V.A.T. (%).
The on-line shop … reserves the right to readjust the prices of the items available on the warehouses.
1. You have the right to return the item(s) you have purchased in the e-shop … , without any obligation on your part to justify their return within fourteen (14) days following their date of delivery. In this case, we will refund you the whole amount of money we received from you (including shipping cost) within ten (10) business days as of the date we received the goods you are returning. In any other case items must be returned not later than thirty (30) days as of the date of puschase.
2. Should you wish to change the returning item(s) with an other of your choice you are kindly requested to e-mail us at … or call us at +… mentioning all the details of the items you wish to purchase and of those you return.
3. Returned items are accepted only in the same condition that they have been delivered along with their relevant receipt or invoice. They are not accepted if their packaging has been unsealed, opened or if they have been operated/used in any way. In order to avoid any discomfort we advise you to carefully check the condition of the items delivered to you as well the fact that their packaging is sealed and intact, upon the time of delivery so you can immediately discover any possible discrepancies (broken merchandise, wrong dispatched item etc.).
After receipt of your order, if you face any problem such as damaged product, faulty item or any mistake related to your order, please contact with us immediately at … or at …
4. In any case of returning item(s) you should first e-mail us at …, where you should mention your order code, your personal details including telephone number.
Special terms – Restrictions of Return
- It is absolutely necessary, prior to returning, to e-mail us at …
- Items that have been unsealed, used, damaged in any way cannot be returned or exchanged.
- The choice of refund can only be applied for purchases within our e-shop ….
- Customers take full responsibility, including transport charges, for the safe shipping of the items they are returning. We recommend you send the package by courier service or registered. Our company cannot be liable for any losses or damages of the goods during transportation of returning items.
- Should you wish to change items you purchased inside Octopus stores and not in the e-shop … you are requested to contact first at +…
- All returns of goods purchased in the e-shop … must be shipped only to the company’s seat: