Frequently Asked Questions

How to make a reservation

You can make a reservation on our online booking system    make a reservation

or by calling our boarding center on 79000042. We may require your pet comes for an assessment prior to boarding the first time.

What should I bring along for my pet?

We recommend you to send along food for your pets stay to avoid upset tummies. For homecooked or raw diets we recommend you to precook and measure into zip lock bags for each meal, or if preferred we can provide our premium inhouse foods of either Taste of the Wild, Hills Science Diet or Nutra Nuggets at an additional cost of between RO 1 or 2 per day.

What about beds and toys:
If your pet has a favorite bed or blanket please bring along. You can also bring along up to 2 toys and treats for your pet. We use our own bowls for water and food, however if your dog has a special bowl you prefer they use that, you are welcome to bring along.

What are the opening hours?

For Check in and Check out – 8 to 11 AM and 2 to 5 PM Training and assessments are made by appointment.

Will my dog require an assessment prior to boarding?

For dogs 6 months plus who have never been away from their family or in boarding we prefer to do an assessment. For anxious dogs we may request the dog come for daycare prior to boarding to become acquainted with our team.

We encourage you and your pet to come and meet us and take a tour of our pet resort.

We offer a complimentary Lets get aquainted day for first time clients. Booking day

Schedule a day to come and meet our team, have a tour and introduce your dog to a complimentary morning of fun at Jebel K9.

What will my dog do all day?

Your dog will have a very active schedule during their stay with us with supervised play sessions and breaks throughout the day. Options include playing and socializing with other dogs, playing their favorite game with our kennel attendants, play in our splash pool, or you can request added activities and companion services and book our Luxury or Sports package.

Will my dog socialize with other dogs?

We assess all dogs for their social behavior before we place them into a group. Dogs are placed into compatible groups based on temperament, personality, age and size. If your dog does not interact well with other dogs we can offer socialization and/or behavior modification programs.

What vaccinations does my pet need?

Copies of current vaccinations to include: Rabies, DHPPi, Lepto, Bordetella, flea and tick medication and worming completed.

What is the cost for boarding?

Standard rooms – Each dog has their own private and spacious rooms with air-conditioning and access to their play/break area.

Suites offer the feel of a living room experience with access all day to their own private outdoor area. Dogs have breaks and playtimes throughout the day starting from 5:30 am until lights out by 8:30 pm. Rates are RO 10 per night for standard rooms per dog or RO 17.5 per night for 2 dogs sharing and RO 25 per night for a suite (suites are ideal for a multiple dog family).

Prices do not include VAT.

Are deposits required to confirm reservations?

We require a 50% deposit to secure bookings and the balance on check in. Any change in your reservation dates please inform us as soon as possible to avoid any disappointments.

Refunds – 7 day cancellation policy with full refund. Nonrefundable under 7 day’s notice, any deposit will be credited to your account and can be used towards your dogs next stay with us.

Are there any boarding restrictions?

Pets with any obvious signs of illness will not be admitted unless the condition is not infectious and proof the pet is under the care of a veterinarian. If we suspect any illness, we may request a health certificate from your veterinarian prior to accepting the dog for boarding.
“We do not accept female dogs in season or with any ticks or fleas.”
We reserve the right to refuse any dog for boarding if overly aggressive or shows signs of extreme separation anxiety. We will evaluate such cases on a one to one basis and advise if the pet may require training by one of our professional behaviorists prior to acceptance for boarding.

Will I receive updates on my pet while they are boarding?

We regularly post pictures on our social media of dogs staying with us. We understand how difficult it can be to be away from your pets and if you have any questions or concerns, please feel free to contact us.

Does Jebel K9 offer a pick up and drop off service?

We do offer pick up and drop off services from Barka to Qurum. We require 48 hours notice.